Terms of service

1. Personal Information We May Collect

For the purposes of this policy, "Personal Information" means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual.

Depending on how you interact with our website, the information we collect may include:

Contact Details: Name, email address, telephone number, and shipping or billing address.
Order Information: Products purchased, order history, delivery details, and transaction-related records.
Payment Information: Information required to process payments. Payment details may be collected and processed by the payment service providers used during checkout.
Technical Information: IP address, browser type, device information, operating system, and website usage data.
Account and Communication Details: Information you provide when creating an account, contacting customer support, or subscribing to marketing communications.

We collect information as reasonably necessary for the purposes described in this policy and as permitted by applicable law.

2. How Information Is Collected

We may collect personal information in several ways:

Directly from you: When you place an order, complete a form, create an account, subscribe to communications, or contact us.
Automatically through website use: Certain technical and usage information may be collected through cookies, server logs, analytics tools, or similar technologies, depending on the tools enabled on our website.
Through service providers: We may receive information from payment processors, shipping providers, analytics services, or other third parties involved in operating our business.

Where required by law, we will obtain consent or provide appropriate notice before collecting or using information through certain technologies.

3. Purposes for Processing Personal Information

We may use personal information for the following purposes:

To process payments, confirm purchases, and fulfill orders.
To arrange shipping, provide tracking information, and manage delivery-related inquiries.
To respond to customer service requests and resolve order issues.
To maintain, operate, troubleshoot, and improve our website and services.
To detect, investigate, and help prevent fraud, unauthorized transactions, or other security issues.
To send order-related notifications and other service communications.
To provide promotional emails or marketing communications where permitted by law and, when required, with your consent.
To comply with applicable legal obligations and protect our lawful rights.

We do not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted by law or appropriate consent has been obtained.

4. Consent and Your Preferences

Where consent is the applicable legal basis for processing, we will request it as required by law. You may withdraw your consent where permitted, although doing so will not affect processing that occurred before the withdrawal or processing supported by another lawful basis.

You may opt out of promotional emails at any time by following the unsubscribe instructions included in the message. Even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations or shipping updates.

You may also be able to manage certain cookie or tracking preferences through the options available on our website or your browser.

5. When Information May Be Shared

We do not sell personal information to third parties for monetary consideration. However, we may disclose information in the following circumstances, subject to applicable law:

Service Providers: To payment processors, shipping and fulfillment providers, website hosting companies, customer support platforms, and other vendors that help us operate our business.
Legal Requirements: When disclosure is required by law, regulation, court order, or a valid legal process.
Security and Fraud Prevention: When reasonably necessary to investigate suspected fraud, protect our customers, enforce our terms, or safeguard our legal rights.
Business Transactions: In connection with a merger, acquisition, restructuring, or transfer of business assets, where permitted by applicable law.
With Your Direction or Consent: When you request or authorize a disclosure.

Some third-party services, including advertising or analytics providers, may collect or receive information through cookies and similar technologies. Depending on the applicable law and the tools in use, these activities may be subject to additional disclosure and opt-out requirements.

6. Cookies, Analytics, and External Services

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the shopping experience.

We may also use third-party services for payment processing, analytics, advertising, or other business operations. These providers may process information in accordance with their own privacy policies and applicable contractual obligations.

Links to external websites may also appear on our Site. We are not responsible for the privacy practices of websites that we do not operate. We encourage you to review their privacy policies before submitting personal information.

7. Measures to Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payment transactions may be processed through third-party payment providers that maintain their own security controls. The specific safeguards used depend on the systems and service providers involved.

No method of electronic transmission or data storage can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

8. Privacy of Children and Minors

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization where required by law.

If we become aware that we have collected such information in circumstances that violate applicable law, we will take appropriate steps to address the matter, which may include deleting the information.

Where additional age-related restrictions apply, we will handle personal information in accordance with the relevant legal requirements.

9. Your Privacy Rights and Choices

Depending on your place of residence and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of certain personal information.
Request a copy of certain information in a portable format.
Object to or restrict certain types of processing.
Withdraw consent where processing is based on consent.
Opt out of certain sales, sharing, or targeted advertising activities where applicable.
Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. To submit a request, please contact us at {{storeConfig.service_email}}. We may need to verify your identity before processing your request.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal or accounting obligations.

The retention period may vary depending on the type of information, the reason it was collected, and any applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

11. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps to investigate, contain, and address it.

Where notification is required by applicable law, we will notify affected individuals and relevant authorities in accordance with the applicable requirements and timeframes.

12. International Data Processing

Depending on your location and the service providers we use, your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information are subject to suitable safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, service providers, technology, or legal requirements.

Any revised version will be published on this page with an updated effective date where appropriate. If a change requires additional notice or consent under applicable law, we will take the required steps.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. Contact and Privacy Requests

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need further information about our data practices, please contact us at:

Store: Squishful

Email: service@squishful.shop

We will review your inquiry and respond in accordance with applicable requirements.