Refund Policy

At {{storeConfig.name}}, we aim to provide a clear and reliable shopping experience. This policy explains the conditions and procedures for order cancellations, returns, exchanges, and refunds. Please review the following terms before placing an order.

1. Order Changes and Cancellation Requests

Cancellation or modification requests must be submitted within 12 hours of payment confirmation.

Orders may be canceled or modified only if fulfillment has not progressed beyond the stage at which the requested change can reasonably be accommodated. Once processing, packaging, or shipment has progressed, we may no longer be able to accept the request.

Approved cancellations may be subject to a deduction of 6.9% of the order amount plus $1, where permitted by applicable law and payment provider requirements. Any applicable deduction will be communicated as part of the cancellation process.

To request a cancellation or modification, please contact {{storeConfig.service_email}} as soon as possible and include your order number.

2. Return Eligibility

Eligible items may be returned within 30 days of purchase or 14 days after delivery, whichever is later, subject to applicable law and the conditions below.

To qualify for a return:

Items must be unused and in their original condition.
All original packaging, accessories, and included components must be returned where applicable.
Customers must contact our customer support team and obtain return instructions before sending items back.
Return requests must meet the applicable eligibility requirements outlined in this policy.

Customers are responsible for return shipping costs unless the return concerns an item that is defective, damaged, or incorrect, or applicable law requires otherwise.

Please do not send a return without first contacting {{storeConfig.service_email}}.

3. Refunds

Refund requests may be reviewed in circumstances including, but not limited to:

An order that does not arrive within an expressly guaranteed delivery timeframe, where applicable.
An item that arrives damaged or defective.
An incorrect item received.
An eligible return initiated in accordance with this policy.

To help us review your request, please provide your order number, the name used when placing the order, a description of the issue, and relevant supporting evidence, such as photographs or an unboxing video where available.

For eligible returns due to a change of mind, customers are responsible for return shipping costs unless otherwise required by law. Refunds for returned items will generally be processed after the returned merchandise has been received and inspected.

Once approved, refunds will be issued to the original payment method where possible. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

4. Replacements and Exchanges

If an order is confirmed to have been lost or misdelivered due to a carrier error, we will review the circumstances and determine an appropriate resolution. Where a replacement is approved, it will be provided at no additional cost when the issue is attributable to the carrier and the customer has met the applicable requirements.

If a delivery or replacement issue results from an incorrect address or other inaccurate information provided by the customer, additional shipping or replacement charges may apply.

For damaged, defective, or incorrect items, please contact our support team before arranging a return or replacement so that we can assess the issue and provide the appropriate instructions.

5. Exceptions and Special Circumstances

Certain situations may affect return, cancellation, or refund eligibility, including:

Orders already in transit: Cancellation may no longer be possible after shipment. Please contact us if you need assistance.
Customer-related delivery issues: Incorrect addresses, missed delivery attempts, or failure to respond to carrier requests may affect available resolution options.
Pre-order and custom-made products: These items may be subject to special cancellation and return conditions, except where an item is defective or applicable law provides otherwise.
Unauthorized returns: Items returned without prior contact or required authorization may experience processing delays or may not be accepted, subject to applicable law.
Packages marked as delivered: Claims involving missing or stolen packages will be reviewed based on available tracking information and other relevant evidence.
Customs or exceptional disruptions: Customs delays, natural disasters, and other circumstances beyond reasonable control will be assessed individually.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.

6. Undeliverable Packages

If a package cannot be delivered, we may attempt to contact the customer using the email address or other contact information provided at checkout.

Customers are responsible for providing accurate shipping and contact details and for responding to relevant delivery notifications when necessary.

If a package is returned, abandoned, or disposed of because of inaccurate information or an unresolved delivery issue, the available options for reshipment or reimbursement will be reviewed based on the circumstances, carrier procedures, and applicable law.

7. International Orders and Customs

International orders may be subject to import duties, taxes, customs inspections, or other fees depending on the destination country's regulations and the shipping arrangement.

Customers should review the applicable shipping information and order details before completing an international purchase. If customs charges, delivery restrictions, or other international shipping issues arise, please contact our customer support team for assistance.

Returns or cancellations arising from customs charges or international shipping issues will be assessed in accordance with this policy, the applicable shipping terms, and mandatory consumer protection requirements.