Shipping policy

At Squishful, we aim to process and deliver orders as efficiently as possible. This Shipping Policy outlines our shipping rates, order processing procedures, estimated delivery times, and tracking arrangements. Please review the information below before placing your order.

1. Shipping Rates and Delivery Estimates

Shipping charges are calculated based on the destination and total order value, as outlined below.

Standard Shipping

Orders under $89.99: a flat shipping fee of $12.90.
Orders of $90 or more: Free Shipping.

Delivery estimates are provided for reference and may vary depending on the destination, carrier operations, customs clearance, public holidays, and other circumstances beyond our reasonable control.

2. Shipping Costs

Shipping fees are determined by the destination and order subtotal before applicable taxes and shipping charges, unless otherwise stated at checkout.

United States: Orders under $99.00 incur a $9.90 shipping fee. Orders of $99.00 or more qualify for free shipping.
International Destinations: Orders under $99.00 incur a $12.90 shipping fee. Orders of $99.00 or more qualify for free shipping.

The final shipping charge, if applicable, will be displayed during checkout before payment is completed.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing time refers to the time required to prepare an order for shipment and is separate from the estimated transit time. Processing may take longer during peak shopping periods, promotional events, public holidays, or other periods of unusually high order volume.

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided at checkout, along with tracking information when available.

4. Shipping Methods and Delivery Time

We primarily use postal shipping services to deliver orders to eligible destinations.

The estimated delivery time is 9-28 business days after shipment, depending on the destination and carrier service. This estimate does not include order processing time.

Although we make reasonable efforts to facilitate timely delivery, actual delivery dates may vary due to customs inspections, carrier delays, weather conditions, transportation disruptions, or other unforeseen circumstances. Unless expressly confirmed otherwise, delivery timeframes should be treated as estimates rather than guaranteed arrival dates.

5. Order Tracking

Tracking information will be provided when available after your order has been shipped. You can use the tracking number in your shipping confirmation email to check the progress of your shipment through the relevant carrier or tracking service.

If tracking information is not immediately available, please allow time for the carrier to register the shipment in its tracking system.

For assistance with a delayed shipment or tracking issue, please contact us at service@squishful.shop and include your order number.

6. International Shipping and Customs

We offer international shipping to eligible destinations. Available shipping options and delivery estimates may vary by country or region and will be presented during checkout where applicable.

International shipments may be subject to customs inspections, import regulations, or other destination-specific requirements. Although we aim to provide duty-paid shipping where applicable, customs procedures and charges may vary by destination.

If you are charged an import duty or related fee that you believe should have been covered under our shipping arrangement, please contact service@squishful.shop and provide the relevant receipt or official charge notice. We will review the information and advise you on the next steps in accordance with our applicable policy and shipping arrangements.

7. Shipping Address and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before an order is dispatched. However, changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.

Delivery delays, unsuccessful delivery attempts, or returned shipments may require additional review depending on the circumstances and the carrier's procedures.

8. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, operational procedures, or applicable requirements. Any revisions will be published on this page and will take effect as stated in the updated policy, subject to applicable law.

We encourage customers to review this page periodically for the latest shipping information.